LEGAL
B.Smart Education & Migration
B.Smart Education & Migration respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, submit an enquiry, contact us through social media, or use our education and migration consultation services.
B.Smart Education & Migration provides education consultation, student visa support, migration-related services and pathway planning for people who wish to study, work or migrate to Australia.
Email: admin@bsmartedu.com
Phone: 0415 175 175
Address: Level 6, 175 Collins Street, Melbourne VIC 3000, Australia
We may collect personal information that you provide directly to us, including your name, date of birth, nationality, contact details, residential address, passport and identity information, visa type and expiry date, education history, qualifications, English-language test results, employment history, financial and sponsorship information, relationship and family information, course preferences, consultation details, and documents submitted for education or visa-related assistance.
Some of this information may be sensitive information under Australian privacy law, including health or criminal-history information. We will only collect sensitive information where reasonably necessary for our services and, where required, with your consent. We may also collect technical information such as browser type, device information, IP address, pages visited and general website usage data.
We may collect personal information when you submit a website enquiry, request or book a consultation, contact us through Messenger, WhatsApp, WeChat, email or telephone, attend a consultation, provide documents, or interact with our website or social media pages. Where reasonably practicable, we collect information directly from you.
Our services may involve applicants who are under 18 years of age, including school students. In these circumstances, we may collect information from the applicant, a parent, guardian or authorised representative. Where required, we may seek consent or instructions from a parent or legal guardian before providing services or handling certain information.
You may provide information about another person, such as a parent, partner, child, sponsor, family member or authorised representative. By providing that information, you confirm that you are authorised to provide it or have taken reasonable steps to inform that person about the disclosure.
Documents may be provided through our website, email, booking systems, cloud platforms or other communication channels. These documents may include passports, visa grants, qualifications, bank statements, employment records, health information, relationship evidence and other information relevant to education or migration services.
Where you pay for our services, payment information may be processed by a third-party payment provider. We do not normally store complete credit-card details on our own systems. Payment providers may collect and handle payment information under their own privacy policies and terms.
We may use personal information to respond to enquiries, arrange consultations, understand your education, visa and pathway needs, assess study or migration options, recommend courses or providers, assist with authorised education and visa-related processes, prepare or review documents, communicate with relevant professionals, maintain client records, improve our services and advertising, send relevant updates, manage administration, and comply with legal, regulatory, professional and insurance requirements.
We do not guarantee any visa, migration, enrolment or permanent residency outcome. Any information or consultation depends on the information available at the time, your circumstances and applicable laws and policies.
Where reasonably necessary, we may disclose information to schools, colleges, universities and education providers; registered migration agents and authorised professionals; government departments, agencies, tribunals or authorities; health assessment or insurance providers; translation and document providers; technology, CRM, cloud-storage, booking and communication providers; payment processors; professional advisers and insurers; or a person you authorise.
We disclose information only for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where required or permitted by law.
We may publish client testimonials, reviews, photographs, success stories or other client-related content only with appropriate permission. You may contact us if you would like to withdraw permission for future use, although withdrawal may not affect material that has already been published or distributed.
Our website may contain links to external websites, including government departments, education providers, insurers and other organisations. Those websites have their own privacy policies and terms. B.Smart is not responsible for the privacy practices, security or content of external websites.
We may use your contact details to send information about our services, study options, visa-related updates, events or consultation opportunities. You may opt out at any time using the unsubscribe function or by contacting us. Essential service-related communications may continue where necessary to manage your enquiry or provide services.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in secure digital systems, email platforms, CRM systems, booking systems, advertising platforms and cloud-based storage operated by B.Smart or our service providers. No electronic transmission or storage method is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach likely to result in serious harm, we will respond in accordance with applicable legal requirements.
Some technology, cloud-storage, communication, advertising, education or professional service providers may be located outside Australia or may store or process information overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date. Contact admin@bsmartedu.com. We will respond within 30 days where reasonably practicable. We may need to verify your identity and may refuse access or correction where permitted by law.
We retain personal information only for as long as reasonably necessary for consultation, service delivery, record keeping, legal, regulatory, professional and insurance requirements. When it is no longer required, we take reasonable steps to securely delete, destroy or de-identify it unless we are required or permitted by law to retain it.
If you have a concern about how we handle your personal information, please contact us first at admin@bsmartedu.com or 0415 175 175. We will acknowledge and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations. The updated version will be published on this page with a revised effective date.
B.Smart Education & Migration
Email: admin@bsmartedu.com
Phone: 0415 175 175
Address: Level 6, 175 Collins Street, Melbourne VIC 3000, Australia
Registered Migration Agent — MARN: 1576687
Registered Education Counsellor — QEAC: i100
Member of MIA — MMIA: 14290
Member of Migration Alliance
